Member Service Representative
Company: Planet Fitness - PFNoCritics
Location: Pullman
Posted on: February 16, 2026
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Job Description:
Job Description Job Description MEMBER SERVICES REPRESENTATIVE
Location : Sunnyside, WA Type : Full Time Job Summary The Member
Services Representative will be responsible for creating a positive
member experience by providing a superior level of customer service
to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities Greet members, prospective
members and guests, providing exceptional customer service. Handle
all front desk related activities including: Answer phones in a
friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective
members on tours. Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Assist in maintaining the neatness and cleanliness of the
club. Qualifications/Requirements Customer service background
preferred. Basic computer proficiency. A passion for fitness and
health. Upbeat and positive attitude! Punctuality and reliability
is a must. Exceptional customer service skills; able to interact in
a positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Physical Demands Continual standing and walking
during shift. Continual talking in person or on the phone during
shift. Must be able to occasionally lift up to 50lbs. Will
occasionally encounter toxic chemicals during shift.
Keywords: Planet Fitness - PFNoCritics, Spokane Valley , Member Service Representative, Customer Service & Call Center , Pullman, Washington
