New Customer Enrollment Specialist
Company: Disability Solutions
Location: Spokane
Posted on: April 26, 2024
Job Description:
ABC Home Medical Supply, Inc is one of the nation's leading
urological supply providers and serves as a one-stop shop with a
comprehensive line of medical supplies and service that includes:
Urological, Incontinence, Wound Care, and Ostomy. ABC Medical is
part of the JDS, Inc family of businesses. Our service companies
possess the knowledge and expertise to deliver first-class products
and personalized home healthcare services.Location: Port Saint
Lucie Department: Work Locations: Spokane, WA - 5 days per week
Centennial, CO- 5 days per week Responsibilities: We are seeking a
dedicated and customer-focused individual to join our fast-paced
team as a New Customer Enrollment Specialist in our high-volume
call center. The New Customer Enrollment Specialist is the advocate
of the customers for the Company, so empathy and compassion are
paramount. The representative is responsible for the timely
processing of all new patient accounts, coordinates scheduling of
services for assigned sales representative, maintain customer files
and the production of all delivery paperwork. Develops and
maintains a strong relationship with the other departments,
including Referral Management and the coordinating Territory Sales
Manager. Customer Support:
- Handle inbound and outbound customer calls, emails, and
inquiries with professionalism and courtesy.
- Address and resolve customer concerns or issues in a timely and
effective manner.
- Adhere to all HIPAA guidelines/regulations. Communication:
- Communicate effectively and empathetically with customers to
understand their needs.
- Provide clear and concise information to customers on products,
services, and processes.
- Accurately load all patient information into working system,
generating all necessary documentation and providing a high level
of customer service to customers and ABC Territory Sales Managers.
Product Knowledge:
- Maintain a strong working knowledge of products & services,
funding sources and company policies & procedures. Develop and
maintain a strong understanding of specific requirements of
contracted providers.
- Continuously update knowledge on industry trends and customer
service best practices. Quality Assurance:
- Adhere to established quality standards and guidelines in
customer interactions.
- Participate in training sessions to enhance skills and
knowledge. Minimum Qualifications:
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree
experience a plus. Preferred Qualifications:
- 2+ years in a call center environment.
- Previous experience in customer service or a related
field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations. Here's what
we have to offer:
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts Pay Transparency Statement: The anticipated
base hourly range for this position is $18 - $22. The actual salary
varies based on applicant's location, education, experience,
skills, abilities, and other legitimate business factors.
- The Company's health and welfare benefits include: medical,
prescription, dental, vision, spending/savings accounts,
disability, statutory leaves/disability programs, accident, life,
wellbeing, and voluntary benefit programs.
- The Company's 401(k) Retirement Savings Plan includes:
auto-enrollment, vesting and eligible participants "safe harbor"
matching contributions.
- The Company's paid time off benefits include: 8 paid holidays
and paid vacation based on length of service and exempt/non-exempt
status. Job Req ID: 32966
Keywords: Disability Solutions, Spokane Valley , New Customer Enrollment Specialist, Other , Spokane, Washington
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