Customer Support Specialist
Company: TireHub
Location: Otis Orchards
Posted on: April 17, 2024
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Job Description:
The Customer Service Specialist develops and maintains customer
relationships and delivers the highest quality customer service
through inbound and outbound customer calls. They will report to
the Customer Service Lead. This position also manages incoming
customer calls, elevates unresolved customer issues to designated
departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub
commitments:
Approachable - If a company could smile, we would. Instead we rely
on our people to show it. We care about each other and our
customers because we know business only gets done right when people
respect each other and value relationships.
Adventurous - What TireHub is set up to do is intentionally
outrageous. So, we readily embrace challenges with the courage to
introduce new ideas and the ambition to build something unique.
Relentless - We tackle our work with energy. We deliver on our
commitments with enthusiasm. And we don't give up until we get to
the end.
Speedy - Speed is the currency in the tire industry. When we commit
to a job, we get the job done and we do it fast.
Role Specifics:
Manage incoming customer calls and all aspects of inbound order
management
Completes outbound phone calls/campaigns as assigned
Elevate unresolved customer issues to designated departments
Own follow up to customers related to inbound calls and customer
requests/issues
Drive customer adoption to self-service tools through helpful
communication and support
Drive communication between Sales and Operations related to
customer service
Provide B2B and AR support as needed
Completes outbound phone calls/campaigns as assigned
Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
Resourcefulness: Securing and deploying resources effectively and
efficiently
Drives Results: Consistently achieving results, even under tough
circumstances
Collaborates: Building partnerships and working collaboratively
with others to meet shared objectives
Experience:
Knowledge, Skills, and Abilities:
Excellent written, interpersonal, and verbal communication
skills
Demonstrated problem solving & critical thinking skills with the
ability to deliver results to the appropriate quality and time
metrics
Microsoft Office experience
The salary range for this role is $18.40 to $23.00 per hour.
This role is based out of TireHub's location at:
3619 N. Barker Road
Spokane Valley, WA Associated topics: assist, client, front desk,
service, support, systems administrator, technical, technical
support specialist, technician, technology
Keywords: TireHub, Spokane Valley , Customer Support Specialist, Other , Otis Orchards, Washington
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