Customer Service Coordinator
Company: Penske Logistics
Location: Spokane
Posted on: April 22, 2024
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Job Description:
Position Summary: A Penske Customer Service Coordinator at our
Spokane Penske branch is focused on working with customers to
schedule preventative maintenance requests, coordinate outside
repairs, plan and manage the shop work plan. Click below to see
what makes Penske great!!! Penske Moves You Forward - YouTube
(https://www.youtube.com/watch?v=2gNxP04N06o) Why is Penske for
you? We take pride in offering a competitive wage and great
benefits. This position, at this location, offers shift
differentials that will vary based on second shift (starting after
11am) or third shift (starting after 9pm) and weekend work. Penske
offers several training and development opportunities, so you can
grow your career! Schedule: Flexible, must be prepared to work
evenings and weekends as necessary, $3.00 to $4.00 shift
differential premium depending on schedule Pay : $28.50/hr. or
$59,280/yr. Major Responsibilities: • Develop daily and weekly
workforce plans by factoring customer needs, estimated unscheduled
repairs, available parts, technician skill sets and work hours to
maximize customer service and productivity. • Communicate with
customers as needed for maintenance updates including changes to
schedule or work, billing concerns, or to resolve service issues. •
Assure that all Penske Rental units are maintained and prepared for
customers • Ensure parts are available for scheduled work • Hold
vendors accountable for quality and adherence to schedule for
outside work • Provide customer service, assuring customers are
satisfied and will return for additional business. • Maintain shop
productivity by optimizing the work plan • Coordinate with district
billing clerks as necessary • Other projects and tasks as assigned
by supervisor Qualifications: • 2 years of customer service
experience required • At least 1 year of hands on mechanical
experience required • 2 years of supervisory experience preferred •
At least 2 years of service department administration preferred •
High School diploma or equivalent required • Associates Degree,
Technical School Degree, or Bachelors Degree preferred • ASE
certification preferred • Prior experience with service scheduling
programs and diagnostic programs preferred • The associate will be
required to understand and comply with specific instructions,
guidelines, rules, regulations, or other information established by
Penske management • The associate must be able to perform all work
adhering to DOT, OSHA, and all Penske safety and maintenance
policies; including but not limited to the correct selection and
use of appropriate tools, PPE, machine guarding, and established
best safety practice. • Regular, predictable, full attendance is an
essential function of the job • Willingness to travel as necessary,
work the required schedule, work at the specific location required,
complete Penske employment application, submit to a background
investigation (to include past employment, education, and criminal
history) and drug screening are required. Physical Requirements:
The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. • While performing the duties of this job, the
associate will be required to move frequently, stand, walk, climb,
bend, and sit for extended length of time throughout their
scheduled working period. • The associate is required to use their
hands on a routine and daily basis to grasp, reach, touch, handle,
feel, and/or otherwise operate required tools or controls. • The
associate must be able to work safely at heights using applicable
ladders and elevated working platforms. • The associate must be
able to safely work in all weather conditions. • Given the frequent
movement of large trucks through the workplace, the associate must
be able to see and hear in order to safely navigate the work
environment. • The associate must be able to regularly lift and/or
move up to 50lbs/23kg and occasionally lift and/or move up to
100lbs/45kg. Penske is an Equal Opportunity Employer. Job Category:
Vehicle Maintenance Management/Supervisors Job Family: Customer
Experience Address: 6223 E Mallon Ave Primary Location:
US-WA-Spokane Employer: Penske Truck Leasing Co., L.P. Req ID:
2403054 Date posted: 04/20/2024
Keywords: Penske Logistics, Spokane Valley , Customer Service Coordinator, Hospitality & Tourism , Spokane, Washington
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here to apply!
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